For Healthcare

Our system guarantees safe and reliable recording of phone calls and an excellent quality management solution for companies operating in the medical sector.

Organizations associated with the health service must ensure an excellent standard of service to both patients and staff while meeting stringent requirements and quality standards.

Our solutions are designed to meet the specific needs of the healthcare industry in compliance with the law, including the protection of information on the state of health of the patient.

Our system safely captures and archives all conversations to both improve patient care and streamline business processes in the enterprise. All recordings can be searched, retrieved and made available to authorized entities in a completely secure manner.

The benefits of the implementation of our system include:

• Improving patient care through constant monitoring of calls
• Minimizing the risk of lawsuits through documentation of telephone calls
• Training of staff
• Improved security by limiting access to data and detecting possible sources of violations
• Compliance with laws and regulations, including the protection of information on health condition

Key functions of the system include:

• Access to data only by authorized users
• File encryption, including during recording and playback
• Ability to observe system audit trails to determine who accessed specific recordings
• Configurable file retention policies according to needs and the types of recordings