For Financial Institutions

Our system helps companies operating in financial markets to monitor service quality, improve employee productivity, reduce fraud and resolve disputes.

The rules governing call recording and storage of data vary, but currently this solution has become an essential business tool in the financial sector.

Banks, investment funds, brokerage firms and other institutions make use of call recording systems in order to meet industrial and enterprise demands.

Our system helps financial institutions to provide excellent service to customers and increase their loyalty, as well as to optimize the risk associated with management processes and human resources. Moreover, it is reliable and complies with industry standards.

The benefits of our system include:

• Improved customer service through continuous monitoring of calls
• Minimized risk of lawsuits through documentation of conversations with customers
• Training of staff
• Improved security by limiting access to data and detecting possible sources of violations
• Compliance with industry regulations

Key functions of the system include:

• Access to data only by authorized users
• File encryption, including during recording and playback
• Ability to observe system audit trails to determine who accessed specific recordings
• Configurable file retention policies according to needs and the types of recordings